{"id":37,"date":"2025-10-21T16:59:37","date_gmt":"2025-10-21T16:59:37","guid":{"rendered":"https:\/\/crealocal44.fr\/?page_id=37"},"modified":"2025-11-01T15:30:42","modified_gmt":"2025-11-01T15:30:42","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/crealocal44.fr\/index.php\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Qui sommes-nous ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9a\u2019Local 44 est une marketplace locale qui met en relation des artisans, producteurs et services de proximit\u00e9 avec les particuliers en Loire-Atlantique.<br>Notre site web est : <a href=\"https:\/\/crealocal44.fr\">https:\/\/crealocal44.fr<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entreprise enregistr\u00e9e en France<br>SIREN : 992860320<br>SIRET : 99286032000017<br>Ville du si\u00e8ge : Nantes<br>Contact : <a>contact@crealocal44.fr<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous agissons en tant que plateforme interm\u00e9diaire.<br>Les transactions entre vendeurs et acheteurs se font directement entre eux.<br>Cr\u00e9a\u2019Local 44 reste responsable uniquement :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>du fonctionnement du site et de la marketplace,<\/li>\n\n\n\n<li>du traitement des abonnements vendeurs,<\/li>\n\n\n\n<li>et des donn\u00e9es collect\u00e9es dans le cadre de l\u2019utilisation du site.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Collecte des informations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous collectons uniquement les informations n\u00e9cessaires \u00e0 la bonne utilisation du site :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nom, pr\u00e9nom, e-mail, mot de passe lors de la cr\u00e9ation de compte<\/li>\n\n\n\n<li>Coordonn\u00e9es professionnelles pour les vendeurs (raison sociale, adresse, SIRET, etc.)<\/li>\n\n\n\n<li>Informations li\u00e9es \u00e0 l\u2019abonnement vendeur (paiements, facturation, statut)<\/li>\n\n\n\n<li>Donn\u00e9es techniques de navigation (adresse IP, navigateur, cookies, etc.)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ces informations sont utilis\u00e9es uniquement dans le cadre de la gestion du site et des services propos\u00e9s.<br>Nous ne revendons ni ne partageons aucune donn\u00e9e \u00e0 des tiers \u00e0 des fins commerciales.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">R\u00f4le et responsabilit\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9a\u2019Local 44 agit comme interm\u00e9diaire technique et administratif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les vendeurs sont responsables de leurs ventes, livraisons, retours et remboursements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9a\u2019Local 44 est responsable uniquement :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>de la s\u00e9curit\u00e9 et confidentialit\u00e9 des donn\u00e9es.<\/li>\n\n\n\n<li>du bon fonctionnement du site,<\/li>\n\n\n\n<li>de la gestion des abonnements vendeurs (inscription, renouvellement, r\u00e9siliation, facturation),<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Paiements et abonnements vendeurs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les paiements li\u00e9s aux abonnements vendeurs sont trait\u00e9s par nos prestataires s\u00e9curis\u00e9s (Stripe, PayPal, etc.).<br>Cr\u00e9a\u2019Local 44 n\u2019a jamais acc\u00e8s directement \u00e0 vos informations bancaires.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous utilisons ces donn\u00e9es uniquement pour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>vous informer de son expiration, renouvellement ou suspension.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>confirmer votre abonnement,<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>g\u00e9rer votre espace vendeur,<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Vos droits<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment au RGPD, vous pouvez \u00e0 tout moment :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Demander l\u2019acc\u00e8s \u00e0 vos donn\u00e9es,<\/li>\n\n\n\n<li>Les modifier ou les supprimer,<\/li>\n\n\n\n<li>Retirer votre consentement.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Contact : <a>contact@crealocal44.fr<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">S\u00e9curit\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vos donn\u00e9es sont stock\u00e9es sur des serveurs s\u00e9curis\u00e9s situ\u00e9s en France.<br>Des mesures de protection sont en place pour \u00e9viter tout acc\u00e8s non autoris\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question relative \u00e0 la confidentialit\u00e9, aux abonnements ou \u00e0 vos donn\u00e9es :<br>\ud83d\udce7 <a>contact@crealocal44.fr<\/a><br>\ud83c\udf10 <a href=\"https:\/\/crealocal44.fr\">https:\/\/crealocal44.fr<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Politique en mati\u00e8re de remboursements et de retours \u2013 Cr\u00e9a\u2019Local 44<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Marketplace locale<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9a\u2019Local 44 est une plateforme d\u2019interm\u00e9diation.<br>Chaque vendeur g\u00e8re ses propres commandes, livraisons, retours et remboursements.<br>Les transactions ont lieu directement entre le vendeur et le client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9a\u2019Local 44 n\u2019intervient pas dans la relation commerciale entre les deux parties, sauf :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>en cas de dysfonctionnement technique du site,<\/li>\n\n\n\n<li>ou d\u2019erreur imputable \u00e0 la plateforme.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Abonnements vendeurs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les abonnements vendeurs (inscriptions payantes, renouvellements, formules, etc.) sont g\u00e9r\u00e9s directement par Cr\u00e9a\u2019Local 44.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Conditions :<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019abonnement d\u00e9marre d\u00e8s le paiement confirm\u00e9.<\/li>\n\n\n\n<li>Les factures sont disponibles dans l\u2019espace vendeur.<\/li>\n\n\n\n<li>En cas de r\u00e9siliation, les sommes d\u00e9j\u00e0 vers\u00e9es ne sont pas remboursables, sauf :\n<ul class=\"wp-block-list\">\n<li>erreur de facturation,<\/li>\n\n\n\n<li>double paiement,<\/li>\n\n\n\n<li>ou probl\u00e8me technique imputable \u00e0 Cr\u00e9a\u2019Local 44.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les vendeurs peuvent \u00e0 tout moment demander la suppression ou la d\u00e9sactivation de leur compte.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Produits et services vendus sur la marketplace<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les vendeurs sont seuls responsables :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>de la conformit\u00e9 de leurs produits,<\/li>\n\n\n\n<li>des d\u00e9lais de livraison,<\/li>\n\n\n\n<li>des retours et remboursements clients.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les acheteurs doivent donc contacter directement le vendeur concern\u00e9 pour toute demande li\u00e9e \u00e0 une commande.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">En cas de probl\u00e8me technique<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si un probl\u00e8me provient :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d\u2019un bug ou dysfonctionnement de la plateforme,<\/li>\n\n\n\n<li>ou d\u2019une erreur de param\u00e9trage (paiement bloqu\u00e9, compte inaccessible, etc.),<br>Cr\u00e9a\u2019Local 44 prendra ses responsabilit\u00e9s pour r\u00e9soudre le probl\u00e8me et, si n\u00e9cessaire, proc\u00e9der \u00e0 un remboursement ou un avoir.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question ou demande de remboursement li\u00e9e :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00e0 un abonnement vendeur \u2192 <a>contact@crealocal44.fr<\/a><\/li>\n\n\n\n<li>\u00e0 une commande client \u2192 contacter directement le vendeur concern\u00e9 via sa page boutique.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Qui sommes-nous ? Cr\u00e9a\u2019Local 44 est une marketplace locale qui met en relation des artisans, producteurs et services de proximit\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/crealocal44.fr\/index.php\/wp-json\/wp\/v2\/pages\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crealocal44.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crealocal44.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crealocal44.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crealocal44.fr\/index.php\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":2,"href":"https:\/\/crealocal44.fr\/index.php\/wp-json\/wp\/v2\/pages\/37\/revisions"}],"predecessor-version":[{"id":385,"href":"https:\/\/crealocal44.fr\/index.php\/wp-json\/wp\/v2\/pages\/37\/revisions\/385"}],"wp:attachment":[{"href":"https:\/\/crealocal44.fr\/index.php\/wp-json\/wp\/v2\/media?parent=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}